Chatwoot Customer Support

Chatwoot is an open-source customer support platform that unifies your customer conversations (live chat, email, WhatsApp, etc.) into a single inbox.

Key Features:

• Multi-channel live chat (web, Facebook, Twitter, WhatsApp)
• Email and ticket management
• Complete customer conversation history
• Automation and chatbots
• Detailed statistics and reports
• Mobile apps for agents

Server Requirements:

• 1 vCPU minimum (2 vCPU recommended)
• 2 GB RAM minimum (4 GB recommended for production)
• 10 GB disk space minimum (20 GB recommended)
• PHP 8.0+
• MySQL 8.0+ or MariaDB 10.6+
• Node.js 16+
• Redis (optional but recommended for performance)
• Apache or Nginx
• SSL/TLS for secure connections

Version Update History:

• Version 3.0 (2024) : Interface redesign, new multi-channel features, performance improvements
• Version 2.20 (2023) : WhatsApp API improvements, new integrations, bug fixes
• Version 2.15 (2023) : Automation improvements, new chatbot features
• Version 2.10 (2022) : Security improvements, new reporting features

Installation:

Automated installation with script. Database, web server, SSL configuration included. Installation and initial configuration support.